Frequently Asked Questions (FAQs)
What is inside the member's area?
When you login to the member's area you are presented with all the available programs and tutorials listed in alphabetical order. You will find many useful programs and utilities that you can download. You will also find online flash tutorials making it easy for you install and learn the tools provided. Once in the member's area you will be able to add the programs to your favourites list to be able to download them at your convinience. You will also have access to wish-list and customer support in the member's area.
Do you offer a satisfaction guarantee?
Yes we do! If you are experiencing technical difficulties and would require support, our support team guarantees to solve your issue on first contact or your money back! Simply contact us by email or by one of the contact forms located in the member's area.
What kind of support can I expect?
We have 3 teams offering support around the clock and 7 days a week. Once inside, you can send support tickets and our support team guarantees to solve your issues on first contact or your money back! You will get clear concise answers back in record time! You can contact our technical support team by email or by one of the forms available within the member's area.
I thought the software was free. Why am I being asked to pay?
Some of our software is free (or evaluation versions). You are paying for the online help and support and the online tutorials for the lifetime of the membership.
What is the Download Accelerator Package?
This package allows you to download files from internet at amazing speeds. With this program you can increase your download speeds up to 10 times. If you have opted for the Download Accelerator Package, you will see a download link on the payment confirmation page as well as in your welcome email. Just click on the link to download the program. You can also copy/paste the download link into the address bar of your browser.
Are there any per-download fees?
None, whatsoever. Once you become a member there are no further fees for software or service. In your members's area, you are free to download anything you want for any number of times. We present everything conveniently to you as every aspect of our service is aimed to help you obtain maximum enjoyment.
Is my registration secure and confidential?
Absolutely! Your personal information and email are never shared with any other organization whatsoever – we take confidentiality very seriously. Our registration process and payment pages are 100% secure. We use 128 bit SSL security. Moreover, your credit card data and paypal ID is not stored on our website at all. This information is directly sent to highly secure payment gateways.
How do I figure out which product to download?
The best way to figure out which product is best for you is to read the short product descriptions found by clicking the product name on the index of Products page. If you want additional information, choose one of the links beneath the title of the software. It indicates for which platforms and in which languages each product is available.
How do I install your programs (what's a .ZIP file)?
Installation varies from program to program; most of the programs have their own installer (these files end in an .EXE), and you simply need to double click on the icon, and follow the directions.
Now other files are in a compressed format called "ZIP", which makes the download size smaller and speeds up how quickly you get it. In order to use a program that has been compressed like this, you need a utility that will expand it back up to its original size. There are many utilities like this, but the easiest is probably WinZip. It's a relatively small and very easy to use program, and you'll find it immensely useful the more time you spend downloading things off of the net, since a very large amount of the information is compressed using utilities similar to this. Once you have downloaded and installed it, click Open or Run this program from its current location.
I try to download, but all I get is a Server Error?
A couple of scenarios can cause a Server Error. Most common is that our servers are experiencing some temporary network problems. Normally, these problems are fixed within an hour; however, it is possible for them to go on longer. If you experience any difficulties in downloading the software, please contact technical support .
My web browser asks me if I want to save or open the file. What should I do?
When downloading the software, your web browser may ask whether you want to save the file or open it from its current location. It is always recommended that you choose to save the file to a directory on your computer's hard drive. This way you can reinstall the software at a later date without having to download it again. After the download is complete, you can install the software by double-clicking on the file. Please be sure to download the files to a location you can recall later.
I just downloaded and saved the file to my hard drive, but I forgot where it is. How can I find it again?
This is a common problem and the solution is very easy. Normally your web browser defaults to the same directory for every download, until you change it. An easy way to find out the download directory is to simply start another download. When asked, choose to save the file to your hard drive and the "Save As" window will appear, revealing your download directory.
What is your refund policy?
Our official return policy for all The Fileserver products is as follows:
The Fileserver will, at its discretion, allow for the return or replacement of any defective product within 7 days from the date of purchase. After 7 days all sales are final. Customers requesting a return within 7 days of purchase may be approved by our customer service team if the customer provides evidence that their case merits a return.
I've finished reading the FAQ. How do I sign up?
If you are not currently registered with our website, please click here to sign up.